I realise that many people,myself included have suffered over the last few days with the Airport situation. I know that there will be interesting stories to tell, both positive and negative. Travel Insurance is aboslutely essential and again I raise the isssue that travellers need a far more robust and comprehensive travel insurance policy and regualtory system.
One of my personal issues over the last few days was a £4000 change fee on a ticket costing £1800 which BA insisted on charging for using a multi voucher ticket out of sequence “repricing”.
The claims people I initially spoke to on Monday, initially laughed off the suggestion that they were laible, but on closer inspection of the policy and a few raised conversations, finally admitted, the wording would appear to cover the change fee.
I would suggest you all to check your travel policy, befre you next travel, so you know EXACTLY what you are and what you are not covered for.
I am still in search of for a travel insurnce policy that provides clear, concise and fair service levels and comprehensive cover,
In my case my insuracne company have agreed to pick this up, but oibviousloy will be in discussion with BA. I was faced with “pay up or dont fly!”
BA confirmed that charging change fees is down to the discretion of the dury manager.
In my case, I could not buy a new ticket, as there were none to sell. A change was the only option.
Suprisingly, my travel insurance, not only accepted the claim but issued in a matter of minutes a fully completed claim form with a claim number.