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I would strongly recommend Tumi brand luggage – it is expensive but the guarantee is actually worth the paper it is written on – recently I had a problem with the sliding handle on my carry-on, which was bent when I checked it into the hold, and Tumi replaced it for free within two weeks. Truly great customer service!
The T-Tech range is cost effective, though I preferrred the previous range rather than the current new version:
Much better to buy this in the US, as prices are half what you see in Europe.
Macy’s are particularly good, though the range is often more limited than a Tumi store for this as you get a 10% out of state discount on presenting your ID at the Customer Service desk.