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Why do they do that?

How can a mobile phone company, when providing a new, upgraded phone, look at my pattern of usage, and say, yes, you need quite a bit of data in Europe but you turn it off outside Europe, you also make a lot of phone calls within mainland Europe and to and fro between mainland Europe and the UK, so the package of calls and data you need is this, this and that.

Then NONE of the features I have bought, NONE of them, works. They start to work after the first complaint….. then give up working at 14.30. I am here in Geneva trying to get some work done guys, provide me with what I have paid for, please.