A big gripe of mine is arriving at the airport after an 11 hour long haul flight from LAX – LHR T5. They parked us in what seemed like Dorset, then packed us like sardines onto shuttles to take us to the terminal so we could que for an hour at immigration.
The cabin crew were embarrassed as they said this was a flagship route and long flights like this should always have a gate.
In the US you tip what they deserve. If the service is subpar then their tip should reflect that.
I find it much easier than here in the UK where they automatically put it on the bill. Then you have to call over the server that gave you the bad service and demand the charge be taken off the bill. This can be quite awkward and add quite a lot of time onto an already unpleasant experience in the restaurant.