Reply To: The Ten Commandments for Avoiding and Managing Lost LuggageBack to Forum
“Loss” is an interesting word. In insurance terms, it relates to reduction in value. In aviation terms it can relate to something being in the wrong place.
Historically, the aviation industry has placed limitations on values relating to “lost” luggage, this reducing how much they had to pay you if your bag was “lost” or you suffered a “loss”.
In the mid 90’s I had a battle royal with BA over an incident whereby my bag, checked in in First at HKG, arrived in LHR with half the contents missing, the locks having been forced. They tried to claim is was “loss”‘ as in reduction in value. I claimed it was theft, which is of course neither “loss” nor “lost”.
My lawyer outmuscled theirs, and in the end they coughed for the whole value, as an ” ex-gratia”. But they did their best to resist !