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#462276

acireale
Participant

@GoonerLondon. ‘They are handed out separately for those who want them. It was a good decision as they were often unused by people and therefore wasted’. If the intent was to avoid waste, why do this just for this two items (the most used in my opinion) and not do like the Asian airlines that hand them over trays of everything where people can select exactly what they need? I think this still suggests poor customer focus.
Also, and respectfully, if you don’t understand the motivation of the comments why do you participate in the forum?