rferguson – 08/01/2015 10:36 GMT
Why continue to choose BA over a competitor that you deem has a superior flying experience?
Cannot speak for anyone else, but in my own case, this particular flight was some £1700.00 (total) less expensive than the next closest rival flying to / from MCO – so I took it on the chin that I’d be flying BA, my first long-haul with them since November 2013. As stated earlier, I’ve flown a great deal again in 2014 and not bothered even pricing BA.
So, I don’t fly with them unless there is a compelling reason – I thought £1.7K was reasonably compelling, but I very much doubt it will happen again.
What baffles me is how they can continue to offer the product and service they do when we hear that they have ‘secret shoppers’ and have a host of ‘customer focus groups’. Well over a year had lapsed between my BA flights with the net result the same, customer disappointment.