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With my business travel confined to Europe this year, my worst experiences have come courtsey of my fellow passengers on long haul, towards the back of the aircraft. The usuals of lack politeness, talking all the way through nightflights, taking all your room, etc.

The better experiences have been when the worst has happened – in the space of 8 days, I experienced over 14hrs of cumulative delays on three separate flights – what holds them all together was that the cabin crew, ground staff, and pilots (who regularly came back to the cabin whilst on the ground) were amazing: from getting a fleet of coaches to Stansted after a divert from LHR, to keeping us fully briefed and informed. The airlines in question – British Airways and easyJet.

A very Merry Christmas and a Happy New Year to one and all – safe travels during the season and into 2011.