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My last stay with Starwood was in Bangkok a couple of weeks ago, when it was almost impossible to get a hotel let alone use points. I called my friendly local SPG call centre and within minutes she had sorted me out with a better hotel than I was first looking at, and as a Platinum member ensured that I was upgraded and had the attention my status should deserve.
I am a member of many hotel reward schemes and I have to say SPG is by far the best! No I dont work for them, I use them and continue to use them as they know how to treat their guests and have made many acquaintances along the way inc our very own MartynSynclair. Well done SPG