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MartynSinclair
Moderator

As esselle states, you need proof from your side. If you called a Dr or an insurance company, they could have assisted, but if you were only relying on the hotels own investigative protocol, I think the likely outcome would be known from the start.

I hope Mrs SEP is now fully recovered.

What will be interesting to know is how you are treated when you return and whether you order the same seafood dish.