SkyGuy, people who are advising you to be more politically correct in your complaints are probably the same people who think the French and New Yorkers are rude. Just say what you want without being nasty, get the point across. If we don’t figure out how being PC has hurt both Britain and America pretty soon it will be too late and we’ll be overrun.
And I would be remiss if I didn’t remind everyone to NEVER book a hotel without checking TripAdvisor. It takes 10 minutes to read a dozen reviews and come up with a very clear picture of the hotel in question. Trip Advisor is probably the most important internet tool ever.