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I have to smile at the coaching Skyguy is getting about the art of complaining when his complaint is about a chain like this one. Take a generous portion of incomopetence, layer liberally with arrogance, top off with more than enough willing victims to replace those who say “never again”, and what do you get? A business model which lasts for a bit, and then one by one the assets are sold off and the owner gets richer. This is hotelkeeping at its very worst.