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I am heartened to see there are people who look beyond my compaint and saw what happened was wrong.

Why should I dress up my complaint in niceness ? It wouldn’t be a complaint then.

I await a response from the fools at xxxx Hotels and will post it here.

Also, I may not have the clout to make the decision of where the concernned airline’s crew stays but it doesn’t mean this clear breach won’t get to the person that does make the decisions.

As for calling a staff member a loser , this is in direct response to the “couldn’t care less” attitude of this disgusting robot.