Skyguy – Had you just said that you had tried to contact a friend staying at the hotel and that his room number was given out and there were other people on the line that would have sufficed. Followed by just saying you are drawing to their attention, then if you received the reply you did then you would rightly be not happy about it. I agree that room numbers should not be given out.
When you respond to their reply you finish it by saying “What a loser”. Had you not sent the email when you were angry then perhaps in the cold light of day you might have reflected and put it in better more friendly terms. Now you are not able to esculate this to a higher management level as your original complaint lacks credability.
Having Head Office contacts are not quite the same as being the one who actually decides who stays where at XXXXX Airlines, therefore you don’t have the clout you think you might have.
I’m afraid you have reapt what you sowed, the moral is never write a complaint in anger.