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Whilst it may be the case that the original approach by skyguymanchester could have been made in a slightly less confrontational way, it does not excuse the fact that the responses were sloppy, dismissive and wholly lacking in any professional appreciation of the failings that were highlighted. It is, simply, one of the basic rules of hotel keeping that guest details are not divulged in such a cavalier way.
I think the hotel concerned should be named.