A few years ago I tried to claim on the best price guarantee with Accor for the Sofitel Brisbane. The cheaper option on a hotel site ( I think ebookers)was same booking conditions, same hotel, same room, same cancellation conditions Sam dates etc. The difference according to Accor Asia Pacific was that the rate I had got that was cheaper included breakfast wheras booking direct with Accor ( as I had done) was not. Crazy loons. Many emails exchanged……they held out…….they think they won!