They also denied my claim(s). Although prices frequently fluctuate online, they would only accept online claim forms. I submitted my claim within 15 minutes of booking, and they responded more than 24 hours later, and by then the price on hotels.com had changed. It is poor business practice for Holiday Inn to make such guarantees and then create so many loopholes (i.e., online claim submissions rather than phone calls when online prices fluctuate) so that they would rarely (if ever) have to honor it. Had I read all of the online complaints that have already been posted, I would have never booked with them.