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The PC website is hardly a paragon of sophistication and functionality, and it may be that during a periodic reconciliation of central systems, your reservation will miraculously appear there.
However, and in the first instance, if you log in to your PC account, you should be able to contact the PC Service Centre. Provide them with your booking details and hopefully they’ll be able to definitively confirm that your number is in the system, and/or make it show online.
If, following your stay, your account is still blank, then contact the Service Centre again to request retro-credit.
They are, in my experience, usually most efficient (which is just as well given the limitations of their online systems!)