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I got a Starwood card and racked up a large number of stays in a year. But when I checked my account showed zip.

I got in touch to try and find out, why but they wanted so much paperwork, faxes of check-out slips, etc. All my receipts had been ‘filed’ a long time back and I didn’t enjoy the prospect of calling around every hotel to get a copy.

Why bother with a scheme if your hotel staff can’t update the details?

By far the most reward disappointing scheme I’ve ever tried.

Anyone had a similar experience?