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@ LadyLlondon – 17/09/2015 21:41 BST
A not entirely semantic point but although BA are overwhelmingly the largest user of T5, they do not control or manage the baggage system. I daresay that the reputational damage to BA of the repeat failures of the T5 baggage system controlled by Heathrow Airports Ltd (HAL) is utterly galling. I have long wondered whether BA’s contract with HAL requires the latter to meet all of the costs (onward delivery etc.) of mishandled baggage owing to system failure. It should also be that HAL cop the blame publicly for the system failures.