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MartynSinclair
Moderator

@MrMichael – Heathrow treats passengers as an inconvenience, yet passengers do not stop using the airport. Why – flight schedules….

As these boards / thread show… very few people have a good word to say about the Heathrow experience, YET, it is still being used up to capacity, hence why the management of Heathrow, have no interest in investing in staff politeness.