Flew through Kuala Lumpur today and into Bangkok, with colleagues. We travel on with KLM back to Amsterdam tommorrow.
Everyone seemed to comment how well maintained each airport was. Cleaners going around polishing terminal glass and rails, security gates, toilets being cleaned constantly, everything gleaming and clean.
Every aspect of it, remains new looking in both airports. The airports are excellent, just like SIN and HKG.
Polite and smiling Malaysia Airlines check in staff, with guys to process the luggage behind for them.
Security and Immigration run by Professional Uniformed Officers, polite courteous, efficient and doing the best job possible, anywhere.
The airports were efficient, no delays, no airplane queues, gates ready, arrival gates informed on the aircraft prior to landing and luggage belt numbers, luggage quick, there before we were.
All is calm, passengers flow through, everything works well.
Schiphol does all of this, as most in the EU know it to be, and vote for it each year.
Little if any this happens at LHR.
I have never seen some rails or areas ever being cleaned at LHR.
Alcogel is your best security at LHR.
Washing your hands in the filthy badly maintained toilets, is more hazardous than not.
I would be very proud and happy to acknowledge a UK airport that did the same, the facts being that LHR comes nowhere near, no matter who you fly with, what Class, or on what. It is a chronic, deteriorating experience.
Schiphol as clearly outlined on this thread simply does not need such a huge amount of money thrown at it. It is all in place, planned, working, strategy and foresight see it will be trimmed for the future needs of much of the EU aviation market needs. It is an option more are taking from the UK. More Airlines, with greater aircraft capacity are entering AMS. (Etihad, Emirates…). Transportation is completely integrated (planned in the 1950’s) and costs 20% of LHR for trains use.
Anyone who runs a business or has any knowledge of one, knows steady investment and maintaining, does not need crisis Managing as does LHR, with bad publicity of one sort or another, every year. It does not need cash thrown at it.
Carry on the way you are Schiphol, no other Airport comes near in Europe.
My Medical colleagues concluded…
Certainly, unless a new one is built in the UK, LHR is More a case for CCU Life Support.
One suggested a referral to the “End of Life Team”.
But perhaps someone should put in the Business notes… “Not for resuscitation!”