Here is an interesting fact.
My understanding is that the following is factually accurate but perhaps BT could seek clarification from Heathrow.
While BBC 2 were broadcasting – chaos was breaking out in T3 following the failure of their baggage reconciliation system, which is known as Ultra. I can only guess at the volume short shipped baggage but it is easy to understand now why the cameras were kept well away from passenger and operational areas.
I have heard of one description from an employee in T3 who described as the worst night in 10 years.
While at it could BT get a statement on the state of the T2 baggage system and its readiness for next years opening.