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The few times I have met him, I’ve found him anything but dour.

He is as reliable as clockwork when it comes to addressing knotty problems at IAG.

Unless you count inflicting hats on certain members of crew, there is no evidence whatsoever to justify him being described as “oppressive”. Far from it, he has empowered BA’s employees to assert their own freedom of choice and own their own careers through improved performance management and progression structures which simply did not exist previously.