Reply To: Heathrow: “Overpriced, over-rewarded and inefficient”

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Well, they do charge £5 to park the car at a weekend; more if you valet.

I’ve no objection to paying for a quality service. T5 has delivered a quality environment (within significant site and planning imposed constraints) but formerlyBAA has completely failed to succeed in delivering its single most important customer facing aspect and that’s a great security experience for everyone.

I usually get through in under five minutes, and once waited ten (on a Bank Holiday weekend transfer). Others aren’t so lucky.

Snatching defeat from the jaws of victory.

However, one does have to appreciate the gross underinvestment when it was state owned, and the catch up is better privately funded than a further drain on our taxes.

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