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Because some would lie for the sake of it, others would start a discussion, and some would be smart and say : “Sverdlovsk”, or “Mufulira” and the staff wouldn’t know where those places were, and it would become even more of a time wasting farce than it already is.
Simpler would perhaps to be ask : Is your destination EU, domestic, or other? Then you’d get people the place like the Channel Islands and IOM, most people don’t know they’re non-EU, and so it goes on.
If you are going to JNB via AMS, which boarding card to do you show and which determines the VAT?