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CDG is a pretty grim place, and the BA wind-down of customer service there over the years has been grim too. I used to know the SS team there quite well; BA took away their company mobile phones so customers who had been in the habit of using SS could no longer contact them. This lead BA to the view that they no longer served much purpose, so they were made redundant!! All in the interests of providing a service in line with our customer’s needs………