LCY management have again failed to manage security issues effectively – at 7.30am this Monday 2 out of 6 machines were not staffed. It took 20 minutes to get through queues (for an airport that used to promote 15 minute check in times !). One staff member commented that “it is our busiest time of the week but we are short staffed”.
How hard can it really be to staff just 6 security lanes properly ?
Once through security the terminal was grossly over crowded and toilets filthy. What has gone wrong with LCY service standards ?