Apart from the usual inability to land aircraft through fog this morning at City Airport resulting in 2-4 hr flight delays, quite a worrying mess when the terminal was evacuated at 10.45am.
With approx 600 people stuck in the airport, flights from 7.30am not having departed, sirens sounded and the terminal was “Evacuated”!
Everyone was pushed out to the side under a building by gate 1, then ushered onto a plane stand. The scene was dis-organised mayhem, no one taking charge, no communications audible, and raises serious concerns about Policy and procedures when such an event takes place.
One airport staff standing on a plan steps, trying to use a megaphone that did not work, is hardly impressive or safe for such a busy airport at the peak time. Security was compromised, requests for us all to divide into “Arrivals or departures” and lead to one door or another after 20 minutes…
No clear directions, No guidance, no reasons for the emergency, and confused unsure customers standing next to arriving planes with engines on full waiting right at the side of them.
In the event of a real emergency, fire or security, no one would be protected, guided, and no one taking charge of the situation. Many were quite shocked at the chaos, let alone the repeated impact of flights delayed and some cancellations (Mostly BA) this morning.
Perhaps someone from LCY, could outline the Policy, and Procedures that should be followed, and what communication systems are available…because none of them were know, used or useful today?!