Agreed. I consider BA to be pretty good at reacting to events, but poor at preventing these events from happening.
I think they have handled things well from Saturday onwards ( and been sucessful in making BAA look bad ) – but Friday was a shambles and it would be nice if someone from BA would hold up their hands and say sorry. All i have seen was a passing comment from a spokesperson on the BBC website saying something like perhaps they could have communicated better in T5 on Friday. The problem was a lot more than the failure to communicate !