It is all fine and well for an airline to sue BAA, since they can add the remunerations to their bottom line. How far will a lawsuit go, however, towards repairing the damage done to individuals who have missed weddings, birthdays or other events that have a one-off timing that is more emotional rather than financial? These are the people who, regardless of recompense, will always have missed the event for which money cannot replace the moment.
What should happen is a serious look at the way BAA attempt to manage LHR. There have been numerous calls for heads to roll – Colin Matthews as well as Philip Hammond. I, for one, don’t disagree with these calls. These are the people responsible for planning and running an effective business. And they have been slow to prepare, slow to react and downright negligent towards the travelling public. They need to find other jobs with different responsibilities, as clearly they are in over their heads in their current positions.
Heathrow needs to plan and spend money to be able to cope with snow. It clearly is no longer the “once every two decade” phenomenon. Bring in the Swedes running Arlanda Airport, and learn how to operate in snow once and for all. Pay for it. Lord knows we pay enough in departure taxes to cover such plans.
Furthermore, if LHR runs at 98% of capacity on a good day, surely that shows the need for a third and fourth runway and additional terminal facilities. How the UK Gov’t can even contemplate £12 Billion on a railway to get people to Birmingham 11 minutes faster whilst ignoring a HUGE employment base, tax base and (mostly) successful business which is LHR is just shocking, to say the least.
Action should be taken NOW, whilst this chaos is fresh in everyone’s mind, rather than brushing it all under the carpet and tittering.