Reply To: Terminal 5 arrivals lounge

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CMBurchhardt
Participant

Hi – yes back safe and sound and freezing cold.

You are right about the entry requirements, but why are so many pax being told they can have access to the arrivals lounge when quite clearly this is not the case. I got caught out on this 4 weeks or so ago (eventually I was allowed in) and today there were passengers who were being turned away for what ever reason. Also, it is unclear about the AA arragement.

I have also seen pax hand over vouchers to gain entrance, not sure if these are comps from BA or being sold from some where.

As far as I was aware it was open to exec gold, CW/First including a BA sector, ask different departments, different answers are given.

Without question though, it is a great product.

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