I think that you hit on a very important point in your last post. It costs nothing to be civil to people. I find that a ‘good morning’ and a ‘please’ or a ‘thank you’ and or showing some appreciation to a staff member can go a very long way to helping prevent and or resolve sometimes difficult issues thereby ending up with a positive outcome for both sides.
If we see the staff as our partners in getting us through the system and not the enemy with whom we need to do battle then life for all of us travellers would, I feel be much easier. there are many ocassions where I have seen the attitude of a traveller only escalate the problem instead of help to resolve it.
I am very interested to hear the views of others on this subject but thanks to Simon and NT for starting this thread off.