Reply To: BAA Pulls Its Finger Out: T5 Security South to Be RedesignedBack to Forum
In terms of changing building layouts and designs, it takes time to do as I am sure you probably know if you want to build an extension or do significant changes to your own home. Additionally, I imagine those extra machines that are being installed have come from T2 being closed.
Using T1 most weeks the fast track works seemlessly. If no one is coming in via fast track, rather than letting officers mingle a group of 6 pax are let in to be processed but held back if a fast track pax suddenly appears. Works quickly and effeciently and staff seem to spring up from nowhere at the first hint of a queue.
T5 does have its problems and you can always get grumpy staff but what about grumpy pax. No matter how many times people fly and how often they get reminded you always get stuck behind them when they suddenly realise that their bottle of water is a liquid and they have a laptop thus taking eternity to get through security.
Credit is deserved where due and BAA a few years ago were shocking but a lot has improved in recent years and the fact that they are unionised is no hindrance really. Probably as unionised as BA is whom want a 12 day strike??