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And let us not forget the training motto for the yellow shirted bumblebees foisted upon us at Terminal 5 (and in that regard, at all BAA airports) –
why say something politely when you can instead shout and yell at customers as if they are a herd of cattle? I’ve even had more positive experiences with the TSA crowd in the US (who seem to have been sent to charm school recently) that with the BAA nerds.

And just why can’t BAA police a fast-track queue? It is unreal. Time, too, for the BA Management to stand up and make their voices heard – and if BAA don’t pay attention, take the spat public and shame the airport authority. They are already being publicly shamed with the falling value of Gatwick – proof their retail emporia concept just isn’t popular with people trying to travel rather than shop!