In the press on Tuesday (Daily Telegraph), Insurers have been indicating that they;
“Will not insure Policy holders for delays or lost baggage or missed connections involving terminal 5 at LHR”
Some insurers indicated that for annual policy holders, or policies taken out prior to T5 opening, & the problems being known, would be covered. For new policies they would be excluded.
One insurer stated;
“it is not unlike being flooded once on yr Home Insurance Policy. Once you have a pre-disposition to it, or it is a likelyhood, then your insurers will cease to cover you. Terminal 5 is established as highly likely, to have such events with luggage, missed connections, & other such delays or problems. It is therefore reasonable that insurers assess the risk accordingly.; Policy holders must minimise their exposure to risk.”
So, travel BA or partners through T5, & you had better be aware that you may NOT be covered with your travel insurance.
It seems the only surety of departures at T5 & with BA, are its operations Director, & Customer Relations Director that seem to have been pushed out. Willy Walsh, whilst stating “the buck stops with me”, has demonstrated far from that.
Aborad, colleagues in the US, Australia, EU, are avoiding BA, laughing at T5, & it is the butt of national jokes. Other airports around the world have teething problems for sure, but not really at this proprtion, nor affecting one Airline. BA management had poorly prepared for the “move” (partial anyhow). BA’s reciord around the world in the last 3 years when other airlines carry on services whatever the events has been dismal. It is fast losing respect, & customer loyalty.
BA & BAA, are a National discgrace to the UK. I have no intentions of using either, thanks.