Reply To: T5: Abandon Hope All Ye Who Enter Here?

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When I used T5 in July2010 I noticed that access to the lounges was by invitation only; because I checked in online I did not get such an invitation and wandered throughout the terminal until I discovered my departure gate. As a first class passenger I felt I deserved better. In future I will be frequenting Heathrow only as a last resort. The baggage retrieval arrangements were what I can only imagine were third world standard.

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