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Iris scan machine in T4 was down again on 5 May 2011 – none of the Border Agency personnel knew anything about when it would be back up .. and they had no idea whom I should call to find out; the control booth officer said ..”I have’nt been trained in that yet”! All I asked him was whom I could contact, not to actually go and fix it. Anyone been through T4 in last few days? Is machine working?