Reply To: Incentivise BAA Improvements

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Talking of delays at Gatwick, came through there this evening & ended up in the slowest-moving queue at passport control AGAIN. When I got to the front, turned out my queue was being called through to one desk, while the queue next door was whizzing through three desks. I asked the guy why they didn’t have two desks per queue, so that they moved at the same speed, got the shirty answer (said like it was a good thing): ‘Nobody organises the queues here.’ Maybe it’s time someone started to?

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