Reply To: Flying Blue Redemption Changes 1st June 2013

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In general it’s not really easy to get a good deal whilst booking a flight on points, unfortunately. Sometimes promo-awards can be of help however. But the current (June) promo-awards for all outside Europe flights are only 1-rst class and only on AF flights. There is not a lot of loyal KLM / AF customers that can spend 260.000 points on a promo-ticket to Beijing, I think. In this time of the year this is a rather customer unfriendly approach as plenty of loyal KLM / AF customers are trying to book a summer holiday and trying to make the most out of their points. I have strongly objected both on the KLM facebook page and subesequent 1 to 1 E-mails and phone calls. The endresult was as expected. Plenty of not-to-the-point responses of so called ‘service agents’ that don’t have a clue what service is all about. Loyalty with KLM is just one-way-traffic unfortunately.

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