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#432021

IanFromHKG
Participant

The thing that really bugs me is not being credited with miles when I upgrade using points. We are based in Hong Kong with family in England, so we save our points during the year, buy return economy tickets HKG-LHR-HKG and upgrade to business using points. Time and again BA decline to give us the (CX Marco Polo) points we deserve for the economy flight saying “it’s a redemption ticket” – well, the upgrade is, but the underlying economy ticket isn’t. We have also (just once) had this same issue with Cathay. We have always won the argument but it takes time and hassle, and it is really annoying…