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#432019

AlexSW1
Participant

I agree with some of the other posters, this is a policy I have never really understood. Aren’t they really crediting us for being paying customers? And if that’s the case, where we don’t fly on a ticket that is non-refundable/exchangeable etc etc, why not just give us the points? After all, that seat has likely been filled with someone else’s bum so the airline has in fact been paid twice for the same seat.