What a difference the new Fast Track makes.. Staff are extremely polite, through in a few minutes yesterday and congratulated the staff.
Today decided to be difficult and tested to see if my overnight liquids would be seen.. yes they were and it took 20 minutes for the secondary screening (MY FAULT, I admit).
Had a very interesting chat with the screener. Very polite, very open and was explaining how some shops would be disappearing (Boots for one) to make way for more security positions.
Plans as well for another escalator in T5 transit area.
He also agreed about the number of RUDE staff in the main security area. He assured me they are being weeded out and either retrained or pushed out!!