What coronavirus means for your flights

14 Apr 2020 by BusinessTraveller
British Airways B747 at Heathrow airport

The coronavirus pandemic has caused huge problems for both airlines and their customers, with fleets grounded, airports closing, travellers stranded abroad, and lost revenues running into hundreds of billions of dollars.

Business Traveller has received hundreds of comments and queries from readers on topics ranging from how to cancel flights and arrange refunds, to whether insurance will cover abandoned trips.

Here we have compiled links to articles which you may find useful during these extraordinary times – we will be constantly be updating this page with new and revised information as it is published.

Flights changes, cancellations and refunds

Most if not all airlines worldwide have been forced to make sweeping changes to their usual flight change policies, removing fees and offering customers voucher credits, often with added incentives including extra credit and long validity periods. For our guide to these changes, see:

Coronavirus: Airlines waive flight change fees

We are also gradually compiling guides on cancelling flights and obtaining refunds for specific airlines, with several more set to go live in the coming days.


We have also compiled a guide to what coronavirus means for existing and new policies, from cancelling flights to whether policies will cover costs, to what happens if you’re placed under quarantine.

Coronavirus: will insurance cover your cancelled trip? 

Frequent flyer programmes

Meanwhile, frequent flyers (whether corporate or leisure) are likely to have their ability to collect loyalty points and achieve or maintain status affected in the coming months.

This is leading many airlines to change the rules that govern status expiry and point earning, as our guide explains.

Coronavirus: Which airlines have changed their frequent flyer policies?

Useful links

The team here at Business Traveller is producing an unprecedented amount of online copy regarding the implications of the coronavirus pandemic. You can keep up to date with the latest headlines here, or by registering for our weekly newsletter here.

You may also find the following links useful:

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