Acceptable for BA site to be down and cannot accept bookings?
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at 10:53 by MartynSinclair.
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SwissExPatParticipantI have just tried to book 2 J flights with BA for travel in 11 days from now and just as I enter the final payment details I get the message..
“Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.”
If this were my company and my IT systems were preventing me concluding a transaction from a Client who was looking to give me custom and paying me money, I would line up my chief IT people and fire one of them (as an example to others that nothing gets in the way of my Clients giving me business and paying me)
Looks like BA’s loss will be Lufthansa (Swiss)’s gain
16 Jun 2012
at 21:45
BeckyBoopParticipantNobodys perfect, what about SQ?
http://www.businesstraveller.com/discussion/topic/Singapore-Airlines-new-website
16 Jun 2012
at 21:59
LuganoPirateParticipantI’ve come across a similar message, basically saying a technical fault had occurred when making a recent booking with Swiss. I was told that if someone else was also looking to book the same flight/fare and they press continue before you, they get the fare and you get the tech message!
Maybe that explains it with your BA booking SwissExPat?
16 Jun 2012
at 22:05
Binman62ParticipantI too have had some odd fares in recent days with fares of 79 each way coming out at over £200.
BA.com redemption booking service was and is woeful and full of glitches which generate the message the first poster has encountered.
There are similar reports on other sites and so it appears that there is a widespread, albeit intermediate issue with BA.com
Perhaps a strategy to increase revenue from fees again given than not being able to do something on BA.com is no longer a reason for having fees waived.
17 Jun 2012
at 08:26
FormerlyDoSParticipantDue to 767s being refurbished, BA is pressing some of its legacy fleet back into service and they are a bit slower, due to the extra ironmongery adorning the wings, thus 8h05 to BCN.
http://farm8.static.flickr.com/7018/6848442601_d83fd62c41.jpg
The cabin has been upgraded from CE standards, though.
http://www.v-like-vintage.net/uploads/images/Cropped700/00091880.jpg
17 Jun 2012
at 09:11
lloydahParticipantAhh, FormerlyDoS, That must be the answer. Always wanted to have a harness and stand on the wing in flight, it might be the best place from the look of the interiors! Perhaps they do a “jump off at BCN” service as they fly over en route to MAD. If you landed heavily they’d give you 10avios.
17 Jun 2012
at 11:14
SwissExPatParticipantThe message above continued to appear today and I cound not make the booking as I wanted.
It was a Avios + Cash booking.
The problem was repeatable and occurred every time I changed the country when entering the address for the credit card.
In the end, I was able to complete the transaction by using a UK credit card with a UK billing address.
Hence at the moment, BA are not taking Avios + Cash bookings from non UK resident persons (ie those with overseas billing addresses)
I am guessing that this is probably a low priority for BA but it demonstrates a completely careless attitude to its FF customers.
17 Jun 2012
at 13:36
capetonianmParticipantThis type of problem is not unique to BA, nor even to travel related sites. Nearly every time I try to book a journey beginning from a country which is not the same as that of the billing address for the card used, I run into problems.
It also happens when the delivery address for a purchase is not in the same country as the billing address. The only merchant that seems capable of dealing with this is Amazon, a big thumbs up to them!
17 Jun 2012
at 18:30
stevescootsParticipantI was booking 2 CE Avios flights online yesterday to Rome and had a similar issue but it only happened a couple of times before it went through. One thing I can add is that i actually messed up my dates and i could not get the correct dates on line. I picked up the phone to EC and the sorted it strait away, got the availability I wanted when the site showed none
18 Jun 2012
at 06:27
MartynSinclairParticipanttrying to book some avios awards bookings on CX – whilst there is always availability, the system will not take the booking though to payment.
Same time, am able to booke Europe flights on BA with avios as well as Air Belin.
Anyone else having gremlins at the moment??
29 Oct 2012
at 20:27 -
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