Union civil aviation minister Jyotiraditya Scindia was reported to have said he will look into concerns around the management of security checks at Delhi’s T3 Indira Gandhi (IGI) airport in response to a complaint by a passenger on social media.

“Looking into this,” Scindia said in a post on Twitter after a passenger complained that the situation at security checks before boarding “was an utter mess”. There have been many other posts as well, mostly underlining delays at security checkpoints at the airport entrance and the security check before passengers move into what the airport classifies as security hold area for passengers waiting to board the aircraft.

A Delhi airport official later said the minister has ordered airport officials to resolve the issues on priority. “The airport has already discussed the matter with all the airlines and the matter should be solved within a week,” the official said.

A spokesperson for Delhi airport added: “Delhi airport has deployed 26 additional staffers to help passengers in the entry forecourt and security area and is working with the security agency CISF (Central Industrial Security Force) to have full manning through flexi shift from 5am to avoid queue build-up”.