Malaysia Airlines launches baggage reporting and tracking solution

2 Aug 2022 by Hannah Brandler
Malaysia Airlines baggage recovery

Amid the ongoing airport disruption worldwide, Malaysia Airlines has introduced a new digital solution for passengers to report, track and monitor their baggage.

The Baggage Self-Service Reporting feature allows passengers to instantly report any delayed or missing luggage via their smart devices (mobile, tablet or laptop).

They will then be able to track and monitor the recovery process via the ‘manage an existing report’ option.

Passengers will need to provide personal details (name, address and contact details), along with flight details and a baggage tag number (this can be found on a receipt received upon check-in or baggage drop-off at the departure airport).

The feature is available across all of the airline’s domestic and international networks.

Malaysia Airlines Baggage Self-Service reporting

Malaysia Airlines’ group chief marketing and customer experience officer, Lau Yin May, said:

“We are continuously looking for ways to enhance our service offerings, and the Baggage Self-service Reporting feature aligns with our efforts to offer comprehensive and integrated end-to-end solutions for our passengers. The latest addition to our contactless services reinforces our strong commitment to provide safe, hygienic and seamless journeys for customers who travel with Malaysia Airlines.”

Earlier this year Air transport industry’s IT provider SITA called for the digitalisation of services to reduce the number of mishandled bags.

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