Easyjet has unveiled a raft of measures it hopes will ease the travel journey for customers over the summer period.
With UK airports and airlines experiencing delays and cancellations in recent months, and warnings of “airmaggedon” for the forthcoming peak period, the carrier has introduced new measures including a dedicated customer hotline for families travelling with young children.
Easyjet has also extended its customer service opening hours to between 0600 and 2300, and has employed an additional 350 call centre staff to help deal with queries.
Meanwhile the carrier’s key UK airports of Gatwick, Luton, Manchester, Bristol and Edinburgh a new team of ‘Helping Hands’ will be available to help customers between Wednesdays and Sundays until September 4.
Interactive airport signage has also been introduced to provide passengers with flight information via QR codes, and Easyjet’s free Twilight Bag Drop service has resumed at Gatwick airport for the first time since the Covid-19 pandemic, as well as being launched at Bristol airport for the first time.
Last month the airline announced plans to make further cuts to its summer schedules, following the limits on flights and passengers numbers being implemented at airports including Amsterdam Schiphol and Gatwick.
Commenting on the news Johan Lundgren, CEO of Easyjet, said:
“Delivering a reliable operation this summer and providing a positive experience and the help our customers need when we take them away on their holidays is Easyjet’s highest priority.
“We are introducing this new range of initiatives to provide additional support for over 6.2 million customers flying with us over the holidays, many of whom we know are taking their first long-awaited trip since the before the pandemic.
“And so by introducing new services, extending our customer service hours and adding more people to our customer service team than ever before, we are ensuring our customers have the support they need when they travel with us this summer.”