Heathrow Express partners with Google Maps

13 Oct 2021 by Hannah Brandler
Heathrow Express' new fleet of GWR class 387 trains

Heathrow Express has launched a partnership with Google Maps which allows users to find travel information and access tickets via the app.

The Google Maps journey planner will now offer details on the high-speed rail link’s journey times and allow customers to buy tickets “in under a minute” via mobile payments such as Apple Pay.

The Heathrow Express offers non-stop 15-minute trains between Paddington and Heathrow’s Terminals 2 and 3, which run every 15 minutes.

The train service has built on its existing relationship with Distribution Technologies to enable the ticketing functionality within the Google Maps journey planner.

This comes after the integration of rail booking platform Trainline into the Google Maps app.

Trainline booking platform integrated into Google Maps

Karan Suri, Heathrow Express Commercial Strategy Lead, said:

“Speed and convenience is crucial to Heathrow Express customers and this development offers an excellent customer journey for new and regular Heathrow passengers. We are delighted to be partnering with Google Maps, which is the most used smartphone app in the world, and we will continue to drive forward new digital opportunities with a diverse range of global partners to ensure international passengers know and choose Heathrow Express as the fastest route from the airport into central London and a clean, convenient and an environmentally responsible way to finish or begin an international trip.”

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