KLM has launched a new Covid-19 documentation checking service allowing customers to pre-validate documents required by their destination of travel.
The Dutch carrier said that the “free and voluntary” Upload at Home (styled Upload@Home) service “means that customers can be sure in advance that their documentation is in order”, and would also help to speed up the check-in process at the airport.
It is now available on all KLM flights to Amsterdam, as well as services from or via Amsterdam to Curacao, Dubai, Lima, St Martin, Istanbul, Germany and Spain, with more destinations expected to be added “in the near future”.
Eligible customers will receive an invitation to participate, and can upload the documents up to five hours before departure, with the result sent by email “usually within an hour”.
Participating customers will then only need to show their passport or ID card and any visa at the airport, although “KLM recommends always bringing hard copies of the required Covid-19-related documents with them to the airport, as customers may have to show them upon arrival at their destination”.
The launch of Upload at Home follows the recent introduction of a similar ‘Ready to Fly’ health document verification service by sister carrier Air France.
Commenting on the news Pieter Groeneveld, senior vice president digital, said:
“KLM’s Covid-19 check Upload at Home is a great example of how digitization and human work can go hand in hand to offer the customer the best possible experience.
“This innovative self-service was developed quickly and in-house. In the near future we will look at which new destinations we can offer Upload at Home to.”